Shipping policy

Last updated: 9 September 2026

SpinHer dispatches orders from the United Kingdom.

UK delivery

Available delivery services and prices are shown during checkout.

Free standard UK delivery is available on qualifying orders of £25 or more.

Unless otherwise stated, the £25 threshold is calculated after discounts and before delivery charges.

Dispatch

We aim to dispatch stocked orders within 1–2 working days.

Working days exclude weekends and UK public holidays.

During unusually busy periods or circumstances outside our reasonable control, dispatch may occasionally take longer.

Delivery estimates

Delivery times displayed at checkout are estimates unless a service is specifically described as guaranteed.

Postal and courier delivery aims remain subject to the carrier's service.

Tracking

Where a tracked delivery service is used, tracking details will normally be sent after dispatch.

Tracking information is generated by the delivery company and may occasionally take time to update.

Incorrect addresses

Customers are responsible for checking their delivery address before completing checkout.

If you notice an error after ordering, contact hello@spinher.co.uk as soon as possible.

We will try to amend the address before dispatch but cannot guarantee that changes will still be possible once fulfilment has started.

If a parcel is returned because an incorrect or incomplete address was supplied by the customer, we may ask the customer to pay reasonable re-delivery costs.

This does not apply where the error was caused by SpinHer.

Lost or delayed orders

If your order appears significantly overdue, contact hello@spinher.co.uk and we will investigate where appropriate.

Carrier tracking information does not remove any statutory rights you may have if an order has not actually been delivered.

Damaged deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, please provide photographs of:

  • the outer packaging;
  • shipping label;
  • internal packaging; and
  • damaged item.

This helps us investigate the damage and any carrier claim.

Multiple parcels

Larger orders may occasionally be dispatched in more than one parcel.

Where this occurs, separate tracking information may be provided.

International delivery

Where international delivery is available, eligible destinations, delivery options and charges will be displayed during checkout.

Customers outside the United Kingdom may be responsible for customs duties, import taxes or other local charges unless expressly stated otherwise.