Refund policy
Last updated: 9 September 2026
SpinHer wants buying pre-owned music to be straightforward.
This policy does not affect your statutory consumer rights.
SpinHer is operated by:
Cameron Jopling trading as SpinHer
7 Bembridge Court
Crowthorne
RG45 6BN
United Kingdom
Email: hello@spinher.co.uk
Change-of-mind returns
For most products purchased online, you may cancel your order within 14 days of receiving it, without giving a reason.
Once you tell us that you wish to cancel, you then have a further 14 days to return the goods.
To request a return, email:
Please include your order number.
Return address
Returns should be sent to:
SpinHer Returns
Cameron Jopling
7 Bembridge Court
Crowthorne
RG45 6BN
United Kingdom
Change-of-mind return postage
Where you are returning an item simply because you have changed your mind, you are responsible for the direct cost of returning the goods to SpinHer.
We recommend using a postal service that provides proof of postage and retaining this until your refund has been completed.
Condition of returned products
You may inspect a product in the same way that you could reasonably inspect goods in a shop.
Where legally permitted, we may reduce a refund to reflect a reduction in value caused by handling beyond what was reasonably necessary to establish the nature, characteristics and condition of the product.
For example, this may apply where a returned product has acquired new scratches, damaged artwork, a damaged case or missing components while in the customer's possession.
Normal inspection of the item will not itself justify a deduction.
Refunds
Where a valid cancellation is made, we will refund the amount paid for the returned goods.
If you paid an outbound delivery charge, we will also refund the cost of our least expensive standard delivery option.
If you chose a more expensive express or premium delivery method, the additional amount above the standard delivery charge does not have to be refunded.
We may wait until the goods have been returned, or you provide evidence that they have been returned, before issuing the refund.
Refunds will normally be made to the original payment method.
Faulty, damaged or incorrectly described goods
Change-of-mind returns are separate from your rights where there is a problem with the product.
If an item is:
- faulty;
- materially below the condition grade purchased;
- not as described;
- damaged before or during delivery; or
- the wrong product,
please contact hello@spinher.co.uk.
Where the problem is our responsibility, you will not be expected to bear reasonable return costs.
UK consumers have statutory remedies where goods are faulty, not as described or otherwise fail to conform to the contract.
Pre-owned condition
Being used or previously owned is not itself a fault.
Normal cosmetic wear that reasonably corresponds with the condition grade selected will not normally mean that an item is defective or incorrectly described.
The product must nevertheless reasonably meet the grade and description under which it was sold.
Factory-sealed CDs
Most SpinHer stock is pre-owned and already unsealed.
Where SpinHer specifically sells a factory-sealed CD or other sealed audio recording, the statutory change-of-mind cancellation right may no longer apply once the seal has been broken.
This does not affect your rights where the product is faulty or incorrectly described.